dk66's Privacy Policy — Your Information Is Safe With Us

About This Policy

dk66 places the highest importance on its users' privacy. This privacy policy explains what information we collect, why we collect it, how we use it, and what steps we take to protect your personal information. This policy applies to all dk66 services — online casino, sports betting, live games, and any related features.

Please read this policy in full before using our platform. If you have any questions about this policy, please contact our support team.

Why We Use Your Information

We use the information we collect for the following purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Fraud Prevention: Detecting suspicious transactions, preventing the creation of multiple accounts, and protecting against platform abuse.
• Customer Support: Providing effective assistance via 24/7 live chat and email.
• Responsible Gaming: Monitoring excessive gaming behavior and providing support when needed.
• Legal Compliance: Following applicable laws and regulations, and providing information upon request from authorities.
• Service Improvement: Analyzing user experience and improving platform performance.
• Communication: Sending important updates, security alerts, and account-related notifications.

How Long We Keep Your Information

dk66 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Generally:

• Active account data — for as long as the account remains active
• Transaction records — for at least five years from the date of the last transaction
• Identity verification documents — for as long as required by applicable law, even after account closure
• Communication logs — for as long as necessary to facilitate dispute resolution

Technical Measures for Data Security

dk66 uses industry-standard security technology to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS protocols.
• Secure Servers: Data is stored in a secure and controlled environment.
• Access Controls: Only authorized staff have access to the information they need.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.

When and Why Information May Be Shared

dk66 may share your information with third parties in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. For bank transfers, information may be exchanged with the relevant bank.
• Technology Partners: Certain information may be shared with trusted technology partners for platform operations, security, and analytics. These partners operate under strict confidentiality agreements.
• Legal Authorities: Information may be provided to fulfill legal obligations in response to valid requests from courts, investigative agencies, or regulatory authorities.
• Fraud Prevention: Necessary information may be shared with specialist agencies for the purpose of detecting and preventing fraud.
• Business Restructuring: In the event of a business merger or acquisition, information may be transferred on the condition that the receiving party adheres to the same privacy policy.

Outside the circumstances listed above, dk66 will not share your personal information with any third party without your explicit consent.

Protection for Those Under 21

dk66 is a 21+ platform. We do not knowingly collect or process information from anyone under the age of 21. Age verification is a mandatory step in the registration process.

If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account. If you believe a minor is using this platform, please notify our support team immediately.

Process for Changes to the Privacy Policy

dk66 may update this privacy policy from time to time. Reasons for changes may include:

• Launch of new services or features
• Legal or regulatory changes
• Improvements to best practices in data protection
• User feedback and suggestions

For any significant changes, we will notify you by email or through a notice on the platform. If you continue to use the site after the changes, you will be considered to have given your consent to the new policy.

We recommend that you visit this page regularly and take note of the "Last Updated" date shown at the top of the page.

Cross-Border Data Transfers

To operate dk66's services, your data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Transferred data will be protected in accordance with the standards of this privacy policy.
• Third-party server providers comply with applicable data protection regulations.
• Appropriate safeguards are ensured for any international transfer.
• This data will be used only for purposes necessary to provide the service.

Privacy-Related Requests & Complaints

If you have any questions, requests, or concerns about this privacy policy, please contact us in the following ways:

• Live Chat: Available 24/7 from any page on the site — support is available in Bengali and English.
• Email: [email protected] — we will respond to your email within a reasonable time.

We take any privacy-related complaints seriously and investigate them. If you are not satisfied with our response, you have the right to file a complaint with the relevant authority.